Frequently Asked Questions

Moving into your West One Student Accommodation

Note instructions may differ slightly if you are renting an apartment in the actual West.ONE development, please contact 0114 2722400 to confirm details

We hope that you are looking forward to moving into your new accommodation.

You will be given a full information pack as you move in, but just to answer a couple of the most frequently asked questions:

• Rent for the academic year 2010/2011 is collected on 20th June 2010: 20th October 2010: 20th February 2011.
• The first payment is now due and must be paid by Cheque/Card/Cash or Standing Order. (If payment has not been cleared for the 1st July keys will not be released.)
• Keys can be collected on Thursday 1st July from 10.00 a.m. from West One Student Accommodation Office. (We cannot release keys prior to this date/time.)
• If you are unable to collect keys on the 1st July a fellow housemate may collect these and sign on your behalf.
• Keys not collected on 1st July, will be held in the office until collected.
• Note the office hours for collection of keys are Monday to Friday 10 a.m. to 5 p.m.
• The office address is: 134 Whitham Road, Broomhill, Sheffield, S10 2SR

Thank you for choosing West One Student Accommodation, we wish you all the best for the future.

See more frequently asked questions

Moving out of your West One Student Accommodation

Note instructions may differ slightly if you have been renting an apartment in the actual West.ONE development, please contact 0114 2722400 to confirm details

We hope that you have enjoyed your tenancy with us and had a successful year. As you prepare to move out one of the most frequently asked questions is:
"How and when do I get my bond/deposit back?"

It is important to follow the moving out procedure so we can release your deposit as quickly as possible. Failure to do this will not only mean you will not get your full deposit back but also hold up the process and delay when you receive the balance.

• The property must be cleaned thoroughly throughout - including appliances.
• Posters/photos must be removed from the walls and all marks made from blue tack/pins must be made good.
• All rubbish and unwanted personal items must be cleared from inside and outside the property (bin men will NOT take extra rubbish, it is your responsibility to dispose of it).
• Any of our furniture removed from the property must be put back by 30th June.
• Any broadband equipment provided by us, including adaptors and routers, must be returned to the West One Student Accommodation Office no later than 30th June.
• All personal belongings must be removed from the property by 12 p.m. on 30th June. All items left after this time will automatically be disposed of without exception.
• Any outstanding rent/utility charges must be cleared before 30th June 2010.
• All keys must be labelled (especially bedroom keys) and returned in an envelope clearly marked with your name, room number and property address to the West One Student Accommodation Office no later than 12 p.m. on 30th June. Keys must not be sent back through the post. Any keys received late will be subject to a £25.00 charge per key.
• Make sure you have given us a forwarding address to enable us to organise your deposit refund.
• Your deposit is held with the Deposit Protection Service (DPS). Once we have inspected the property, and subject to the above, we will ask the DPS to return your deposit minus any deductions for outstanding rent, damages and cleaning etc. You will need to go to their website and log in with your ID repayment number to accept this. A cheque will then be sent to your forwarding address directly from the DPS. This process takes about 14 days.

We do accept that during the year a certain amount of ‘wear and tear’ will occur and this has been allowed for. Only the cost of repairing/replacing items over and above will be deducted from your bond. Please also remember that you have signed a joint and several contract, which means all tenants are jointly responsible for any deductions. If you are not clear about any of the above or anticipate any problems please contact us as soon as possible.

We would like to take this opportunity to thank you for your co-operation and on behalf of all the staff at West One Student Accommodation we wish you all the best for the future.