West One Tenants area

Frequently asked questions

We have provided information to answer the most frequently asked questions about about our properties. If you have further queries, please contact us,

Problems / maintenance

How do I report defects or advise you that the house needs a repair?
Please note we do not replace standard light bulbs or standard spotlight bulbs, you are responsible for changing these yourself. You should only contact us to report a light fitting if it is a sealed unit or if after having replaced the bulbs it is still not working. You can report any problems by email or telephone or in writing, giving as much information as possible about the fault/repair. We try our best to deal quickly and effectively with any repairs, and will reply by advising you when someone will be coming to deal with the problem (this will be prioritised by the nature of the fault) The office opening hours are Monday – Friday 10.00 a.m. to 5.30 p.m. Email: students@westonespace.com Tel: 0114 2296823 or text: 07595003107

Emergencies
Most defects are NOT emergencies and therefore should always be reported within office opening hours, or by email or leaving a message on the answer phone as above, which we will pick up on the next working day. However in the unusual event of an emergency, such as a major leak or boiler breakdown in cold weather please telephone: Emma 07595003107 (EMERGENCIES ONLY!)

What if I lose my keys or lock myself out?
If you lose your keys, there will be a £25.00 charge per key for a replacement. If you lock yourself out of the property and we have to be called out to the property, there is a £20.00 per hour charge during office hours & a £40.00 per hour charge outside office hours.